Grievance Procedure - Americans With Disabilities Act

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This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by City of Littleton, Colorado. The city's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Stacey Covington
ADA Coordinator
2255 W Berry Avenue
Littleton, CO 80120
claims@littletongov.org
303-795-3774 (Office)
303-734-8403 (Fax)

Within 15 calendar days after receipt of the complaint, the ADA Coordinator (or their designee), will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting the ADA Coordinator (or their designee) will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of City of Littleton and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator (or their designee) does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 60 calendar days after receipt of the response to the City Manager or their designee.

Within 30 calendar days after receipt of the appeal, the City Manager (or their designee) will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the City Manager (or their designee) will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator (or their designee), appeals to the City Manager (or their designee), and responses from these two offices will be retained by the City for at least three years.